Support
Find the essential steps for signing in, generating a report, reopening saved work, and resolving the most common client issues.
Getting Started
Use this page when you need a fast path into the product, not a long manual.
Main Task
This is the primary workflow clients use inside Social Stratify.
Complete Client / business name, Industry, Website URL, and Market. You can also add Additional Information if there is a specific point you want the report to lightly consider.
Choose the Quarter, set the Year, and select at least one option under Social platforms.
Select **Generate strategy**. A progress bar appears while the report is being created.
When generation finishes, Social Stratify opens the completed report automatically.
Open Dashboard to find saved reports, review past work, and reopen any report from your workspace.
Common Problems
These are based on the current sign-in flow, form validation, generation flow, and saved-report workspace.
Likely reason: The username, email, or password does not match an active account, or the sign-in request needs to be retried.
What to do: Try again with the exact username or email and password you were given. If you still see **Unable to start your session**, use the contact options below.
Likely reason: A required field is missing, no platform is selected, or the website address is not a valid `http` or `https` URL.
What to do: Check **Client / business name**, **Industry**, **Website URL**, **Market**, and **Social platforms**. If needed, add the full website address such as `https://example.com`.
Likely reason: The request hit a temporary generation issue or the workspace does not have report access available.
What to do: Retry the generation if the page offers a retry action. If you see a message about report access or an error ID, contact your workspace owner or the Social Stratify team.
Likely reason: The report may be in **Dashboard**, but you are looking from the new-report page.
What to do: Open **Dashboard** to review saved strategy reports and select **Open report** on the item you need.
FAQ
If you only need one detail, start here.
You need the client or business name, industry, website URL, market, planning quarter, year, and at least one social platform.
A generation progress indicator appears. When the report finishes, the app opens the completed strategy automatically.
Yes. The new-report workspace states that reports are saved automatically, and saved reports appear in Dashboard.
Open **Dashboard** to review saved strategy reports and reopen any report in your workspace.
If your workspace allows exports, open a saved report and use **Print / Save as PDF** or **Download PowerPoint**.
Social Stratify can be set up with workspace report limits. If you see an access or report-limit message, contact your workspace owner or the Social Stratify team.
Use the contact page or email the Social Stratify team if you need help with access, generation problems, or finding a report.
If you are signed in, open Dashboard to find saved reports or create a new one from New strategy.
Open dashboardUse the contact page or email justinpdizon@gmail.com if you need help with access, generation issues, or saved reports.